Terms and Conditions
Welcome to Insane Games! By using our services, shopping at our store, or visiting our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases or using our website.
1. **General Terms**
– **Acceptance of Terms**: By placing an order or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
– **Amendments**: Insane Games reserves the right to amend or update these terms and conditions at any time without notice. It is your responsibility to review these terms periodically.
2. **Product Information**
– **Product Descriptions**: We aim to provide accurate descriptions of all products. However, we do not guarantee that product descriptions, images, or other content on our website is completely accurate, reliable, or error-free. If a product you purchase does not match its description, you may return it in unused condition as per our returns policy.
– **Pricing**: All prices are listed in GBP (£) and include VAT unless stated otherwise. Prices may change without notice, but you will be charged based on the price at the time of your order. Any promotions or discounts will be clearly displayed and are subject to terms and conditions.
3. **Ordering and Payment**
– **Order Acceptance**: All orders placed are subject to acceptance and availability. Once your order is placed, you will receive an email confirmation. However, Insane Games reserves the right to cancel or refuse any order at our discretion.
– **Payment**: We accept various forms of payment, including credit/debit cards and PayPal. Payment must be made in full at the time of purchase. We reserve the right to cancel any order if payment is not received or authorised.
4. **Delivery**
– **Delivery Options**: We offer a range of delivery options within the UK. Delivery times and costs will be clearly stated during the checkout process. Orders placed before 2 PM on working days will be processed on the same day.
– **Standard Delivery**: Our standard delivery service typically takes 3-5 working days. Delivery charges may vary based on the size and weight of the item and will be calculated at checkout.
– **Next-Day Delivery**: For an additional charge, we offer next-day delivery on eligible orders placed before 2 PM on working days. This service is subject to availability.
– **Click & Collect**: You can choose to collect your order from our store in Wells at no additional cost. Once your order is ready for collection, you will receive a notification email. Please bring your order confirmation and a valid form of ID when collecting.
– **Delivery Restrictions**: At present, we only offer delivery within the UK. We are unable to ship to P.O. boxes or internationally.
– **Delayed or Lost Deliveries**: While we strive to meet delivery times, delays may occasionally occur due to factors beyond our control. If your order is delayed or lost, please contact us, and we will work to resolve the issue.
5. **Returns and Refunds**
– **Return Policy**: You may return any item purchased from Insane Games within 14 days of receipt, provided it is in its original packaging and unused condition. Please contact us to initiate the return process. The cost of return shipping will be your responsibility unless the product is faulty.
– **Faulty or Damaged Products**: If you receive a faulty or damaged product, you are entitled to a full refund or replacement. Please notify us within 7 days of receipt to arrange for a return or exchange.
– **Refunds**: Once we receive your returned item, refunds will be processed to your original payment method within 7-10 working days.
6. **Intellectual Property**
All content on the Insane Games website, including text, graphics, logos, images, and software, is the property of Insane Games or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from our website without prior written consent.
7. **Liability**
– **Product Liability**: Insane Games is not liable for any direct, indirect, or consequential damages arising from the use of any product purchased from us, except where such liability is imposed by law.
– **Website Use**: While we take all reasonable precautions to ensure our website is secure, we cannot guarantee it is free from viruses or other harmful components. By using the website, you acknowledge that you are responsible for ensuring appropriate protection of your devices.
8. **Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
This terms and conditions document provides a comprehensive outline for Insane Games, covering all necessary legal and operational details.